ExcellentHerbert Murray Funeral Directors5.0★★★★★ Based on 112 reviews fromSee all reviews review us onCarol B. ★★★★★ Herbert Murray were absolutely fantastic from the moment I walked in the door with my sister to arrange our Mum's funeral. We have never arranged a funeral before and Steph and Robbie guided us through everything we needed to do. No question was a silly question and they were always at the end of the phone. They treated Mum with such love and respect and made the process a little more bearable. Everything went very smoothly and I would definitely recommend Herbert Murray to take care of your loved oneThanks Steph and Robbie for everything ❤️Response from the ownerThank you for taking the time to leave such lovely feedback Carol.You and your family arranged a beautiful and dignified funeral service for your amazing mum.It was an honour to be by your side each step of the way.Our door is always open and the kettle will always be on for you. Best Wishes, Steph and Robbie Liz R ★★★★★ A simply superb service and I cannot recommend highly enough. From the very first conversation with Robbie, I felt I was in safe hands and my Dad would receive the funeral service that was right for him. At such a difficult time, Robbie and Steph were so reassuring, kind and supportive throughout the whole process of organising, instinctively knowing what would be right for my Dad and for us as a family. It was such a relief to know my Dad was looked after with such kindness and dignity. Their recommendation of funeral Celebrant David, was absolutely spot on, and he created and delivered just the right eulogy.Robbie and Steph are so warm, welcoming, calming and encouraging, and on the day the whole team were so professional and supportive. Thank you so much for all you did, it means such a lot.Response from the ownerHi Liz, thank you from the bottom of our hearts for your kind words, they mean so much to Steph and I. It has been a true honour to be at your sides as a family at such a difficult time. Thank you for trusting us to look after your beloved Dad and for giving us the privilege of taking your Dad on his final journey. Your Dad would have been beaming from heaven with pride at his wonderful service that you as a family placed together, it was so lovely to hear all about his life and also to hear about what a truly special soul he was. We are here if you need anything at all. We send you love and support, Robbie and Steph xx James C. ★★★★★ Steph and team were SO great to deal with, easy to talk to and dealt with everything seamlessly. Cannot recommend highly enough.Response from the ownerThank you for your kind words James and for taking the time to leave this review. We are really pleased you feel the funeral arrangements for your loved one went well. Best Wishes, Steph and Robbie Ashlea H. ★★★★★ Steph & Robbie recently organised my granddad’s funeral. I can’t say enough good things about them both.They made what was a very difficult and painful time much easier through their guidance and organisation.They are so approachable, friendly and calming. They answered any questions quickly and put our worries and concerns at ease.With their support we were able to give my granddad a wonderful send off and I’ll be eternally grateful!Response from the ownerThank you for your kind words Ashlea. Your Grandad would be extremely proud of you all for arranging such a lovely and unique funeral service for him. It was clear to see what a special gentleman he was to you all, and the love you and your family showed by each contributing to his service was really lovely.Please do make sure to come and say hello when you are in the village, and make sure to bring your beautiful nana for a brew, we adore her. Best wishes Steph and Robbie Chris P. ★★★★★ Having had Steph and Robbie organise a funeral for us recently, they really are the best in the business. We'd never had to arrange a funeral before but the team were there every step of the way for us as a family. Daily calls asking how we were, also letting us know how things were going. An absolute pleasure to deal with from start to finish. Well done to the whole team at Herbert Murray.Chris and Gill.Response from the ownerThank you so much for your kind words. It was an honour to support you throughout the funeral arrangements for your loved one. We will pass your kind words on to the team.Best wishes Steph and Robbie Julie M ★★★★★ Our family couldn't recommend Robbie and Steph of Herbert Murrays in Ashton Village highly enough. Their professional loving care of our Mum was wonderful. They were supportive, caring, informative and quick to respond to any questions we had, absolutely faultless. The extra care and special moments they brought as independent funeral directors was above and beyond. Anyone saying goodbye to a loved one couldn't be treated with more respect and care than from Robbie and Steph. They were there every step of the way for us and made Mum's funeral journey a very special memory for our family. We are very grateful to them for everything they did.Response from the ownerThank you Julie for your beautiful words. It has been an utter privilege to be at your side throughout such a sad time for you all. Your wonderful mum would have been so proud of her amazing service that you all put together for her. We thank you for trusting us and for giving us the honour of looking after your mum and then being allowed to take your mum on her final journey. We send love and support to you all, Robbie and Steph xx Dani L. ★★★★★ Planning a funeral for the first time was really difficult but Steph and Robbie made it that bit easier. Not only are they both incredibly knowledgeable and informative, but they made me feel supported and confident in my choices throughout. Cannot recommend enough!Dani M. ★★★★★ Planning a funeral for the first time was really difficult but Steph and Robbie made it that bit easier. Not only are they both incredibly knowledgeable and informative, but they made me feel supported and confident in my choices throughout. Cannot recommend enough!Response from the ownerThank you so much for taking the time to leave such a kind review.You arranged an amazing service for your loved one, we know they would have been incredibly proud of all you have achieved in such a difficult time.You are always welcome to come along to the funeral home to say hello, I know Tom Tom would love to see you again too. Best Wishes, Steph and Robbie Allison T. ★★★★★ I would like to thank Steph who was amazing and so kind and helpful throughout the sad time of the death of my Grandson LukeResponse from the ownerHi Allison, thank you for your kind words. It was an honour to look after your handsome Grandson, Luke. I hope that you and your family are all as ok as you possibly can be during such a sad time for you all. We are always here if you need anything, even if its a brew and a chat. Best Wishes, Steph and Robbie Anne ★★★★★ Steph looked after us so well as she helped us prepare for my lovely Mum's funeral. She was calm, kind, patient, compassionate and professional as she guided us through. She listened to our wishes and ensured that everything was as we wanted. She took good care of Mum and always spoke of her with respect. She kept us informed along the way and was by our side on the day, to ensure we were supported and that all went as planned as we said goodbye to Mum. It was important to us to use a local independent funeral director and I highly recommend using Herbert Murray in Ashton-on-Mersey Village.Response from the ownerThank you for such lovely and kind words Anne. I will forever remember caring for your beautiful mum. She was a special lady and we are honoured that you gave us the opportunity to look after her on her final journey and to be by your side through such a difficult time.If you are ever in the village, please do come along to say hello, it would be lovely to see you again. Donna C. ★★★★★ Hi Robbi, Steph & Crew :)Would just like to say a huge thank you from all the family and friends of mum you did an amazing job for us yesterday it was beautiful and I am sure mum was lay there smiling the whole time, she would of loved every bit of it.From the first time of meeting with you we were all made at ease and you took what was a very anxious and upsetting time for us and made it what it was yesterday, THANK YOU, it’s very obvious that you care very much and love your job we couldn’t of chosen anywhere better for mum.Every little detail was perfect, the flowers were stunning everybody was asking where they were from and all I could say was Herbert Murray organised them. The Celebrant Jilly what a lovely lady, she is a credit to your business, so caring and observant to what we were saying and performed a beautiful service.The horses and carriage were beautiful and all the little extra touches, WOW, I could go on and on. Thank you again you are a credit to Ashton villageResponse from the ownerThank you Donna and family for your lovely words, they mean such a lot to us all. I totally agree, your lovely mum will have had the biggest smile throughout her final journey and amazing service. It has been an utter honour to be at your sides through such a difficult time. Thank you for trusting us to look after your beautiful mum and for allowing us the privilege of taking your mum on her final journey. Your mum will have been incredibly proud of you all for all that you did for her, you made sure that your mums wishes came true. The white horsed drawn carriage was absolutely stunning and with the scarlet red plumes it looked magical.If you need anything at all please let us know. We send love and support to you all.Robbie and Steph xx Beverley H. ★★★★★ From the first time walking in to the place to the very end after they came back to the wake with posies from my mums flowers for us all it was absolutely perfectNothing was too much trouble, every wish granted even down to the directors wearing purple ties (mum favourite colour) to the horses adorned with scarlet plumes and scarlet ribbons (a family favourite song) I would give double even treble stars if I couldAbsolutely fabulousResponse from the ownerThank you Beverley for your kind words and lovely photographs, it has been a true honour to care for your beautiful mum and to be allowed the honour of taking your mum on her final journey. Thank you for trusting us to place things together as you requested as a family. We are so proud that you know that you have given your wonderful mum the most amazing send off with all that she wished for. Your beloved mum will have been so proud of you all giving her such a stunning send off. If you need anything at all we are here with love and support for you all.Robbie and Steph xx Melissa T. ★★★★★ Robbie and Steph have been absolutely fantastic in arranging my brothers funeral. They made what we thought would be a really hard process so easy for us; they are incredibly attentive and get things done so efficiently without question. We had a couple of last minute changes the day before Jason’s funeral and Robbie just said to leave it with her and within an hour, she had sorted everything. They really couldn’t have done a better job, everybody at the service told us how great she was which just shows how amazing the service at Herbert Murray is. Thankyou both so much, we will never forget how supportive you have been to us over the last few weeks.Response from the ownerMelissa your words mean the world to us both, to be part of being at your side as a family has been a true honour, we will always remember you as a beautiful family that simply adored Jason. Your love for Jason and for each other is incredibly strong. You should be so very proud of your words during the service, you made sure that Jason's humour, big heart and amazing smile shone right through and touched us all. Thank you for allowing us to look after Jason and for giving us the privilege of taking Jason on his final journey. If you need anything at all we are here for you. We send you all love and support, Robbie and Steph xx Russ T. ★★★★★ Robbie and Steph were an absolute pleasure to deal with when going through such a difficult time. They went above and beyond to make sure everything went perfectly for our sons send off. We didn’t have to think about a thing from the first moment we contacted them. We would recommend them to anyone - thank you both for making such a difficult day really be a celebration.Response from the ownerRuss, it has been an utter honour and privilege to be at your wonderful families side during such a difficult time. Thank you for trusting us to look after your incredible son and for allowing us to take him on his final journey. Know that you absolutely gave your son a wonderful service with such heartfelt words, he will have been so incredibly proud. If you need anything at all please know that we are always here for you. Much love and support is sent to you all, Robbie and Steph xx Annette J. ★★★★★ We recently lost our daughter very suddenly and needed help with funeral arrangements.Our granddaughter came across these wonderful people in her local village.The support and help they gave us in arranging everything was amazing , everything we wanted was sorted out for us with such care and compassion.All the worries of not getting everything right were taken away from us . On the day everything was so perfect Amanda had the most beautiful send off , everyone commented on how lovely it was .Well Robbie and Stef and team we can’t thankyou enough for everything you did for us you made us feel like family .Herbert Murray funeral directors are very professional ,caring , patient and understanding and we would highly recommend them .Thanks for the hugs and kindness you gave our family xResponse from the ownerThank you so much for your kind words Annette. It was an honour to look after Amanda on her final journey. The funeral service was truly beautiful and you should all feel incredibly proud for arranging such a lovely service for Amanda. Pam M. ★★★★★ I didn’t know where to start when my dad passed away a few weeks ago.

I decided to ring Herbert Murray as they were closest to where dad lived.

Steph answered my call she was so calmly spoken and slowly took me through what I would need to do allowing me time to pause and cry when I found things overwhelming. She was so understanding she went
through everything that was available for my lovely dad breaking down the costs and letting me know the extra choices to give my dad the most personal and best send off that mum and the family wanted. I didn’t feel rushed and my questions were answered. I came off the phone and mum and I agreed it was Herbert Murray for us.

I rang Steph back and we had an appointment the next day. Mum and I and my husband went In it felt warm , calm and peaceful.We spent nearly 2hrs with Steph who helped us plan step by step our celebration of life for dads funeral. Steph had said she could get a motorbike hearse when I rang and was amazed when I said yes that’s what we want!!! Steph was amazing she went ahead and got us the Triumph Bonneville motorbike hearse.
Keeping it a secret along with us until the day. Along with our order of service designed with horse racing in line with dads life long hobby. Steph also found us a Celebrant Jilly to suit our plans who came to the house and conducted dads service just as we wanted it to be thanks Jilly.

It took a while for dad to go into their care but when he did he couldn’t have been looked after better. We can’t thank Steph enough for enabling us to say a final goodbye when we didn’t think we’d be able to. Your Chapel of rest was lovely, calm warm and peaceful the extra touches were so heartfelt and thoughtful. It was an experience that I won’t forget.

We can’t thank you enough for all you and Robbie have done for us as a family and for how you cared for my lovely dad while he was resting with you. You made what was a painful sad time more easier to bare. You gave us the support when it was needed always on the end of the phone and regularly checking that we were ok. You got mum the motorbike she asked for and dad got his final ride in style. Steph you even stopped the traffic when a car pushed in front of us on dads final journey and I will always remember that.

I hope if you read my review it will help you and that Herbert Murray can help you too. I’m so glad we chose them and know that if you do you will be too.Debra B. ★★★★★ I want to thank Robbie and Steph for their expertise, support and genuine kindness throughout a very difficult time . I could not have made the arrangements without them . Their support on the day was amazing. Thank you so much and will never forget how much less traumatic it was with your support

Debbie BirchallCarly C. ★★★★★ From the moment we met Robbie we knew that Herbert Murray were the funeral directors for us. She understood us and seemed to know what we were thinking before we did. The care and compassion Robbie and Steph showed to our whole family was amazing. They advocated for us and provided the most highly professional yet personal service. The funeral was beautiful which I didn't think I would ever be possible especially my Mum's funeral. Can't recommend highly enough.Response from the ownerThank you Carly, we both cannot tell you how much your kind words mean to us both. Your wonderful mums service was a true celebration of her amazing life, I was so very proud to be stood at the back of the service as your funeral director listening to how your mum touched so many lives with her kind, generous and loving heart. Your beloved mum will have had the biggest smile and would have been so proud of you all for looking after her final journey and service in such a beautiful way. Thank you for the honour of being at your side at such a difficult time. We send love and support to you all, much love Robbie xx Kevin D. ★★★★★ The staff were kindness itself they couldn't have been more sympathetic and helpful nothing was too much trouble.They answered all our questions and gave us much needed advice and suggestions. They arranged everything for us including a very gentle and skillful Celebrant to present the service .Everything they arranged went like clockwork on the day of the funeral when we needed it most. I would recommend them wholeheartedly to everyone, their charges were very competitive and came in under the initial estimate. Thank you so much to Robbie and Steph and all the staff.Response from the ownerDearest Kevin, thank you so much for your kind words, they mean such a lot to us both. It has been a privilege to be at your side at such a difficult time. We felt honoured to be part of your loved ones final journey and then to be able to hear a true celebration of life, full of stories and kind words, laughter and huge smiles during what was a truly beautiful service. If you need anything at all we are here for you and your lovely family. We send love and support, Robbie and Steph x x KATHRYN H. ★★★★★ We used Herbert Murray for a funeral recently and the service they provided was outstanding. Steph guided us through the process beforehand and nothing was too much trouble - this was particularly appreciated at such a stressful time. She gave us confidence that everything had been considered and on the day, everything ran seamlessly. I would highly recommend them, the personal touches and support was fantastic - thanks so much.Response from the ownerHi Kathryn, thank you for your kind words. It was an honour to look after your loved one on their final journey. Thank you for entrusting us with the funeral arrangements and for allowing us to be by your side during such a difficult time. Best Wishes, Steph and Robbie David C. ★★★★★ A huge thank you to Steph and Robbie the absolute consummate professionals. We suddenly lost a very dear family member recently which was a shock to us all but with their help, kindness and compassion we somehow got through it. They are the most loving and thoughtful, caring people I have ever met. As a family we would not hesitate to reccommend their service they are truly the very best at what they do, Thanks to you both xxResponse from the ownerThank you so much for your kind words, they mean the absolute world to us both. It has been an utter honour to be at your side at such a difficult time. We thank you and all of your lovely family for trusting us to look after your loved one and for the privilege of taking them on their final journey. Your loved one will have been so proud of the amazing service and send off that you gave to them.If you need anything at all we are right here for you all, we send love and support, Robbie and Steph xx Gillian H. ★★★★★ I cannot praise Robbie and Steph enough, they helped us through a difficult and sad time with such kindness and humanity.They guided us through the process reducing any anxieties we had.Robbie was especially kind on the day of my Dads funeral, supporting all the family especially my Mum which I'm so grateful for.Thank you both for taking care of Dad xResponse from the ownerThank you so much Gillian for your kind words, they mean the world to us both. It has been an utter honour to be at your side during such a difficult time, you are truly a beautiful family. Your beloved dad would have been beaming with his wonderful service, it was a true celebration of a wonderful man.Thank you for the privilege of allowing us to look after your dad and take him on his final journey.We send love and support to you all, much love Robbie and Steph xx James D. ★★★★★ Following the untimely passing away of my beautiful wife, a friend advised me of Herbert, Murray funeral directors. Despite them not being local to where I live, I decided to to visit them at their address on Green Lane Ashton on Mersey.I was filled with sadness and grief of what had just happened, however once I spoke to Robbie and Steph I really felt they understood the way I was feeling.Robbie and Steph really could not have done more. They helped and supported me through the whole process and nothing I asked for was too much for them. I have to say choosing Herbert Murray was like having personal friends helping and looking after me through one of the worst times in my life. I cannot thank them enough for everything they did.Response from the ownerDearest Jimmy, it has been an utter honour to be by your side during this difficult time. We thank you from the bottom of our hearts for your kind words, for allowing us to look after your wife and for the absolute privilege of taking her on her final journey.The service was just so beautiful, the love in the chapel for you and your wife was simply incredible, to be sat in chapel and to hear such beautiful words with all the love in the room will be something that we will always remember. You will have made your wife incredibly proud.We send you love and support, always know we are here if you need anything at all.Much loveRobbie and Steph x Sylvia G. ★★★★★ On behalf of myself Sylvia and all my family I just want to say the biggest ever thank you to Herbert Murray Funeral Directors who conducted my late Husband Winston's funeral. From contacting them to collecting him from our home to his final journey we were all treated with such respect and love. They were absolutely brilliant. They made what was a sad day for us all the most pleasant experience they could possibly achieve. Robbie Steph and all your team my family and I will be forever grateful and we send you our ❤ love.Angel J. ★★★★★ I 100% recommended Robbie and Steph…all throughout the process,they have looked after my grandad amazingly,they are always in the other end of the phone no matter what the situation is…big or little problem,they are amazing helpers❤️I wanna say a massive thank u for everything you have done for me and my sister and mum and especially grandad…we’ve had a lot of challenges along the way but the effort and support Steph and Robbie have put in has been above and beyond!! I’m lost for words on how grateful I am for you both ❤️Clare V. ★★★★★ My sisters and I would like to say a massive thank you to Robbie and Steph. They were just wonderful from day 1 and looked after us and our lovely mum. They made a very emotional process as simple as possible for us and everything was perfect. My Dad had the best send off and they hand held us through it all. Xxxx thank you ♥️♥️♥️♥️Sarah K. ★★★★★ Where do I start…
From the day I called in to ask what do I do now to the day of my dads funeral Robbie and Steph were both absolutely amazing.

They took control, were compassionate, empathetic, sympathetic, caring, understanding of my strange requests, funny and just brilliant in every single way.

The way they looked after dad, was just out of this world. when I went in Chapel I really couldn’t believe how happy and peaceful he was. The little touches they added, perfection as if they actually knew my dad. I missed my true pops so much and they brought him back to me.

On the day, when I broke-down, Robbie was a rock. She kept watch, making sure no one was alone.
Steph reassured me that our crazy priest was on his best behaviour… and he was! Well apart from asking for money for candles!!!

They even made sure the weather was right, not too hot or too cold.

I will never forget the respect they showed our family and friends and most importantly my Dad. Everyone commented on how brilliant you both were. So honourable, no one had ever seen this your special touch but you touched all our hearts.
I don t want to give your secret away so others feel the same as we did.
Thank you really isn’t enough to say for the work you did and do!

You are brilliant

Sarah xxxSue B. ★★★★★ My son and I were both very impressed with the help and support we got from both Stephanie and Robbie when my brother died. Both ladies were kind and compassionate and showed as much concern for us as they did in taking care of my brother.Stephanie gave us excellent advice as to the best way of meeting my brother’s wishes, without it being hugely expensive.A difficult time was, in fact, a positive experience. We can’t recommend their service highly enough.Response from the ownerThank you for your kind words Sue. It was an honour to guide you through the funeral arrangements for your late brother.If you are ever in the village, please do call in to see us.Kind regards Steph and Robbie Paul H. ★★★★★ A massive thanks to Steph and the team for all the help on my dads funeral, I could not have asked for anything more
From them. They were a 100% professional in the job they do.

Thanks againEmily F. ★★★★★ Steph and Robbie did an amazing job for both my mum and grandad. They both showed such kindness and compassion, good communication and they went above and beyond to help. Every aspect of both funerals was done to the highest standard and every touch was personal and professional throughout.Diana F. ★★★★★ Lisa B ★★★★★ Excellent service from Robbie and Steph from the moment we contacted them. They were both very respectful, professional, caring and empathic towards our family and we felt that Robbie went over and above taking care of our loved one, the funeral arrangements, the service and everything else in-between. Thank you both for everything. Highly recommended!Response from the ownerThank you Lisa for your very kind comments, both Steph and I are very grateful and are so pleased that you feel how you do. It has been an utter honour to look after your loved one and to be with you as a family. You truly are a beautiful family and your loved one will have been so extremely proud of you all for the amazing final journey and service that you gave to them.If you are ever passing and need a chat or a brew you know where are are, the kettle is always on. Much love to you all, Robbie and Steph x Sian L. ★★★★★ I cannot recommend Steph and Robbie at Herbert Murray enough. Steph was our main contact and is extremely compassionate and caring yet professional. They guided my Mum, my siblings and myself step by step re my beloved Dad’s funeral. They have this reassuring calm manner and we knew we were in good hands all the way through the process. An absolute credit to their profession. 100% recommend. Thank youResponse from the ownerThank you so much for your kind words. It really has been an honour to help you all arrange such a wonderful service for your beloved dad. It really was a unique tribute to his amazing life, it was so clear to see how loved he was and forever will be. Please call in for a brew and a chat if you are ever in the village. Hazel M. ★★★★★ Thank you so much for the care, help and support you have shown me and my children following the passing of Em.

We were very impressed by the compassionate service you have given.

thank you so muchSian L. ★★★★★ Steph and Robbie are the most compassionate, caring, considerate Undertakers who helped ease the whole experience for my Mum, Brother, Sister and myself when we lost our beloved Dad. From the first time we had contact with them to after the funeral they have been truly exceptional, professional and genuine.

I’ve had experience of dealing with Undertakers re my late in-laws but the experience from Herbert Murray was by far superior snd they have gone above and beyond.

It goes without saying that we would highly recommend them. I’d give them 100/5 * if I could.

Thank you from the bottom of our hearts for all you have done to make this painful time more bearable.

Best regards
SiânSteve D. ★★★★★ Christine W. ★★★★★ From the moment we met Robbie & Steph in July to arrange our daughters funeral we knew they were the right ladies to look after her for us.
They were compassionate and caring and looked after us all and let us go at our pace to arrange everything. Nothing was too much trouble for them and sourced us the perfect floral tribute.
The funeral was perfect and all about our daughter. Alex the celebrant spoke so well about her that everyone thought she knew her previously.Phyllis D. ★★★★★ From the start, Robbie and Steph were a huge comfort and support to myself and my family following the death of my husband, after a 12 year battle with dementia. Everything was taken care of professionally and to an excellent standard.Thank you for looking after him so well.Response from the ownerDearest Phyllis it was an absolute honour to look after your beloved husband and to support you and your beautiful family through this time. The service was such a wonderful tribute to such a wonderful man. We thank you for your kind words. If there is anything that you need, please do not hesitate to contact us. Sending love and support to you all x Megan I. ★★★★★ On behalf of the Forster family, I would like to wish a huge Thankyou to Robbie and Steph. When we lost my nana they were absolutely amazing with the whole family. They really looked after us, aswell as my Nana, and offered a really friendly and personal service throughout.

Thankyou again for everything you did to help us during such a sad time.

MeganSarah G. ★★★★★ Having attended a friend’s funeral two years ago organised by Herbert Murray we had no hesitation in selecting them when my mum passed away. Nothing was too much trouble and they were always at the end of a phone to offer comfort and advice. My mum could not have been better looked after if she had been the Queen. The service felt really personal while at the same time highly professional. I came to regard Robbie and Steph as really close friends that we needed during this tragic time. Both of them have got it just right and I would give them more than 5 stars if I could. Heartfelt thanks ladies from Sarah, Geoff & Stephen.Response from the ownerOh thank you all so much for your kind words, it has been an utter privilege and honour to care for your beloved mum and to take your mum on her final journey. Your mums service was just perfect, I am sure that your mum would have been so very proud of all of the kind words, the amazing memories and wonderful stories that were shared throughout the service. It has been lovely to meet you as a family, we look forward to a time in the future where if you are passing that we are able to have a brew and a chat together. If you need anything at all we are always here for you, much love to you all, Robbie and Steph xx Litsa F. ★★★★★ Everything for my dads funeral was so beautifully arranged by Robbie & Steph & nothing was too much trouble.Dad was in superb hands & Robbie made sure his dignity was protected throughout which meant a lot to us as a family during this difficult & confusing time.I would highly recommend Herbert Murray to anyone that wants a 10/10 service.Thank you so much Robbie & team.Litsa, Rhoda & DespoResponse from the ownerThank you Litsa, Rhoda and Despo for your kind words. We both thank you for trusting us to look after your wonderful dad/husband and to allow us to take him on his final journey. Your beloved dad/husband would have been proud of such an amazing service in church and celebration of his life at his graveside. We felt honoured to be part of the whole service. We send you all love and support and if you need anything at all we are here for you, much love Robbie and Steph xx graham W. ★★★★★ Friendly, professional and compassionate service from Robbie andSteph from the first phone call on the evening of my wife's departure. The presentation of my wife, in her coffin, took me back many years to before all the pain and suffering came into my wife's life. Nothing was too much trouble to the team, including the provision of an amazing "non-aromatic" (my words) spray of tropical flowers due to my wife suffering from hay fever. The Celebrant that they recommended - Debbie Jones- did not disappoint in the least, her delivery and content was excellent. The final touch, by Robbie and Steph, to provide 6 No sprays from the wreath was a thoughtful and much appreciated gesture. An all round excellent service provision by the team.Response from the ownerThank you Graham for such kind words, they mean the world to Steph and I. It has been such an honour to look after your beautiful wife and to be with her whilst she rested with us, I just know that she would have adored the stunning flowers that were with her for her final journey. The service was just wonderful, you and your family should be so proud, I know that your wife would have burst with pride at the things that were said and the amazing music that was played. If you or your lovely family need anything at all always know that we are here for you all. Much love Robbie x Kaz L. ★★★★★ Robbie was very kind all the way through. Checking that everything was just exactly as our mum would have liked.Would highly recommend this company .Response from the ownerKaren thank you for your kind words, it has been an absolute honour to look after your wonderful mum and to take her on her final journey. Your beloved mums service was just beautiful. It has been truly lovely to meet you all as a family. Take great care, much love Robbie x David B. ★★★★★ Super friendly, lovely people!Response from the ownerThank you David for your kind words and lovely gift! We are enjoying our lovely cup of tea now as I type. Sally S. ★★★★★ I would highly recommend this service to anyone. Steph was marvellous when i asked this Company to arrange my Dad's funeral. Very professional and knowlwdgeable yet still friendly and reassuring. Her attention to detail was second to none and nothing was too much trouble. Thank you.Response from the ownerThank you for your kind words Sally, it was an honour to look after your dad, a true gent, on his final journey.Your care and love shone through with your personal touches, making your dads service a beautiful tribute to his wonderful life. Michele D. ★★★★★ I am absolutely blown away at how genuine and caring they are here. Nothing has been too much trouble.Steph has gone above and beyond to look after my family and our loved one who is resting at the chapel.
My daughter and myself knew as soon as we walked in that this was where we wanted our loved one to spend his days while waiting for his final send off.
We can never thank you enough for how you’ve looked after us all and especially how you’ve cared for Mike.Joanne O ★★★★★ From the first phone call I knew that Herbert Murray was the right service for me. Arranging the funeral of my husband was a hugely daunting task but the kindness and professionalism of both Steph and Robbie really helped to ease the burden. They paid great attention to detail and any communications from me were responded to straight away. They were sensitive to the needs of all the family and guided us through this difficult time. Above all they respected and valued my husband making sure that he was cared for and remembered in the best possible way. Thank you Robbie and Steph.Response from the ownerThank you so much for your kind words Joanne, it has been an honour to support you and help you during this difficult time. Your handsome husband would be incredibly proud of all you have done to look after him and to arrange such a personal and dignified service for him.Our door is always open for you and the kettle will always be on. Best wishes, Robbie and Steph Rebecca P. ★★★★★ Cannot thank Robbie, Steph and all of the team for my lovely dads funeral everything was perfect.Robbie was amazing answering my questions and emailing me to confirm everything that was going on and what to expect such a kind and loveable team!Thank you again lots of love Rebecca xxResponse from the ownerThank you Rebecca for your kind words, it has been a true honour to look after your beloved dad and to be able to support you and your family through these times. Your dad would be so proud of all that you have done to make his final journey amazing, I am sure he will have been smiling in heaven with pride. If you ever need anything we are here for you and your beautiful family, much love Robbie, Steph and team x Kirsty W. ★★★★★ I can't fault Steph, who was a great support and made the whole process as simple and straightforward as possible. I found Herbert Murray to be very respectful, knowledgeable and patient which is exactly what is needed. The current lockdown situation made it a far tricker ordeal but I can't fault the service our family have received.Response from the ownerThank you so much for your kind words Kirsty. I know your Gran would be incredibly proud of you and your family for arranging such a beautiful and dignified service for her. You have ensured that her final farewell was a true reflection of her wonderful life. We are always here for you and your family if you ever need a chat. Robert B. ★★★★★ I have never had to arrange a funeral before and it was during the Covid-19 lock-down so the task was quite daunting! Robbie and Steph were fantastic, they helped with everything from start to finish, very professional and truly caring throughout. I would have no hesitation in recommending them to anyone, an absolute pleasure to deal with during such a difficult time.~Thank you~Response from the ownerThank you Robert for your kind words, they mean such a lot to us all. It was so lovely to meet you and your beautiful family. You all gave your beloved Dad a truly wonderful service, he would have been so very proud of you as his family making sure that his final journey was full of dignity and respect. If you are ever passing we will have the kettle on even though it may be that we have to have a social distancing brew, take great care and stay safe, Robbie x Pat V. ★★★★★ What wonderful service from Robbie & Steph from start to finish. Such caring ladies who I can never thank enough. Such personal touches helped with our sadness, nothing was too much trouble. Thank you from the bottom of my heart ladies, love Pat xxxx💖💖Response from the ownerDearest Pat, thank you so much for your kind words. It has been such an honour to support you and your beautiful family through these difficult times. You should be so very proud as your beloved husband had such an amazing send off with the community showing you and your family how much they truly loved him, he was clearly a true gentleman. I look forward to when we are able to have a good chat and a brew together after lockdown ceases. Much love and a huge hug is sent to you Pat, Robbie and Steph xx Matt J. ★★★★★ I cannot commend Steph highly enough. From taking mum into their care the night she passed, the dignity & respect they treated her with through to the marvellous funeral (despite the lockdown & social distancing) & then the after care supporting my dad, sister & I following the loss of our much loved mum. We have found Steph to be a source of great comfort. Obviously this isn’t a service one ‘wants’ to use but the highly professional caring approach makes one of the most difficult experiences that bit more bearable. Quite simply I’d never consider using anybody else. Brilliant, thanks so much. We’ll not forget everything you did for us & mum. Much love xHelen W. ★★★★★ Honestly could not recommend this company more. Steph and Robbie were absolutely amazing in the whole process. They looked after my dad with so much dignity and respect, and they were there for myself and my family whenever we needed them, and even called 10 weeks after the funeral to check on us. Obviously this is not a service any of us ever want to use but we will all need to at some point and these are the only people I will trust to use again. Can not thank them enough for everything ♥️Ali B. ★★★★★ I can’t recommend Herbert Murray strongly enough. From the first morning I stepped, slightly shellshocked, through the door, I was treated with such care and empathy. Every last detail was tailored to my dad’s wishes and preferences, and they made the whole process so much easier than expected. Not only are Robbie and Steph consummate professionals, but truly caring individuals. Thanks for the brews, the biccies, the pep talks and the laughs - I feel like I’ve given my dad the send off he would have wanted and made two new friends into the bargain.Sharon T. ★★★★★ From the moment I walked in & met Robbie & Steph , I just knew this is where I wanted mum to be, I honestly didn’t want mum to leave there . Robbie would ring me every other day to check I was ok & if there was anything I needed or to talk to ring her anytime, she would always tell mum was doing great & that gave me tremendous comfort. The service was “amazing “, every one commented what a lovely service it was. Sarah-jayne the minister was so lovely & down to earth , made us laugh & cry with some of the stories we told of mum . The flowers so beautiful, mum loved pink & blue , I wanted wild & meadowy flowers which they were & the next day Robbie popped round with them in vases. I can’t thank you all enough xxxPaula R. ★★★★★ We as a family cannot thank Robbie Steph Nula and all the staff at Herbert Murray enough for how they supported us when our dear Dad recently passed away. From our first very anxious visit they were truly amazing and wonderful. So caring and nothing was too much trouble at all. Hugely professional and such amazing people. They knew exactly what we were going through and just helped us so much during such a sad difficult time. Their compassion is second to none and they were always available to help us and answer our queries. Our Dad was treated with so much respect and dignity and we all thank them from the bottom of our hearts. Truly amazing ladies. Thank you so much xxLouise P. ★★★★★ From the first phone call nothing was too much trouble. Kind, caring and compassionate at a time when you need it most. Steph and Robbie were with us every step of the way, gently guiding us and helping us to say goodbye to our loved one in a way that was perfect for him. They took time to be with us when we needed it and also knew when to step back. I cannot recommend them highly enough. They made a difficult time bearable and supported us in a way we will never forget. Thank you xxxResponse from the ownerThank you so much for taking the time to leave us such a beautiful review. We are very proud to have been able to help you all throughout making the funeral arrangements.We are always here for you, and as you know there is always a cup of your favourite coffee waiting for you all x Louise P. ★★★★★ I cannot thank Steph and Robbie enough for the service they provided to our family during our loss. From the first phone call nothing was too much trouble and they treated us all with compassion, kindness and great care. They were able to gently guide us though this difficult process and made us feel that everything we aksed for was no problem. They supported myself and my girls and the immediate family and took time to sit with us when we needed it and knew when to step back. I am so glad I chose them to help us say out final goodbyes and cannot recommend them highly enough. Thank you so much.Steve G. ★★★★★ Robbie and Steph are the most amazing people whom with their team helped us through a difficult time. Everything was stress free as they had things covered for us. Nothing was too much trouble and communication was excellent all the way through. Their personal approach to everything was just what we needed and they were both so thoughtful and kind to us. We would strongly recommend Herbert Murray to anyone needing their services as we can not sing their praises enoughResponse from the ownerThank you so much Steve for your kind words, they mean so much to us all at Herbert Murray Funeral Directors. Your amazing, thoughtful and personal touches to your beloved dads final journey and service were simply wonderful. Your dad would have been so proud to see that his big heart and kindness had touched so many people in such a positive way. If you ever need anything at all we are here for you, the kettle is always on. Much love is sent to you and your beautiful family, Robbie, Steph and team xx Carole T. ★★★★★ Amazing ladies, compassionate service from the first phone call right through to the day of the funeral. Nothing is too much trouble for them and they endeavour to make sure the day itself is as perfect as that day can be. They are always at the end of the phone for any queries or worries and treat your passed loved one with such dignity and respect. They made what is an extremely tough time that bit more manageable. Couldn't recommend them enough to give your loved one the send off they deserve. Thank you for your services Taylor/Lorenzelli Families.Ruth L. ★★★★★ Amazing, compassionate service from the first phone call right through to the day of the funeral. Nothing is too much trouble for them and they endeavour to make sure the day itself is as perfect as that day can be. They are always at the end of the phone for any queries or worries and treat your passed loved one with such dignity and respect. They made what is an extremely tough time that bit more manageable. Couldn't recommend them enough to give your loved one the send off they deserve. Thank you from the Taylor/Lorenzelli family for your services.Response from the ownerThank you so much for your kind words Ruth. It truly has been an honour to help you all to arrange such a beautiful service for your amazing dad.Please make sure you call in and see us when you are in the village. Zoe H. ★★★★★ Rarely do you come across a business where service is delivered with such exceptional care and professionalism. Robbie and Steph have created a business at the heart of our community which is filled with such love. from the moment we stepped through the door we felt the enormous care they extend to bereaved families. My dad was looked after with respect and love. thank you xBrian L. ★★★★★ Thoroughly professional and personal attention to every detail. Robbie and Steph are genuinely lovely caring individuals who have most definitely chosen the correct career path.
If your looking for someone to give your loved ones the transition from this life to the next then look no further!!!
Our sincere thanks. Helen, Brian, Michael and Stephen.Tony F. ★★★★★ My family used the services of Herbert Murray for the funeral of our mother recently, we collectively can't speak highly enough of both Robbie and Steph, they were simply outstanding in everyway throughout the whole process. In what was a difficult period for us they were professional and considerate. The day itself was planned with incredible attention to detail. A very welcoming and approachable team, highly recommended !Response from the ownerThank you Tony, your kind words mean such a lot to us both. It was such an honour to support you all as a family, your Mum would be so very proud of all that you did for her with her amazing service. If you ever need a chat and a brew you know that we are always here for you all. Best Wishes Robbie and Steph x Lesley P. ★★★★★ Steph and Robbie r amazing kind hearted with empathy and very professional service given 100% from start to finish.Andy Carol C. ★★★★★ Highly recommend Steph and Robbie, during such difficult circumstances losing mum and dad together they really supported us 3 girls and helped us through such a challenging time.

The service they offer is extremely personal and they guide you through each step and break it down into manageable bits so avoid it being overwhelming.

I really believe that we got the send off we had been visualising for our loving parents and that was because of the support from these two amazing people.

CarolFiona B. ★★★★★ Truly personal, caring and empathetic service at the most difficult of times - I could not recommend Robbie and her team highly enoughResponse from the ownerThank you Fiona for your lovely review. Your honest feedback means a lot to us at Herbert Murray. It was an honour to be at your side at such a difficult time. If you need anything at all, we are always here for you. Best wishes Robbie Sheila C. ★★★★★ Steph and Robbie are the most caring and professional funeral directors I have ever come across and I have dealt with a few from the Sale area in the past several years. From beginning to end they were with us every step of the way which took a lot of the pressure off us at this difficult time. They also put us in touch with a celebrant they recommended called Susan Blackshaw who was also marvellous.Response from the ownerThank you so much for your kind message Sheila. It really has been an honour to look after yourself and your beautiful family during this difficult time.We are very proud to hear that you feel we have supported you through this journey, and we will continue to do so if you ever need a chat or a friendly face in the village. And of course, biscuits for Daisy are always on offer as well as a cup of tea for yourself. Paul S. ★★★★★ Very attentive whole process from collection at home to burial and graveside Celebrant blessing ultra smooth. They made a very sensitive matter seem like a walk in the park. Hearse, limos, design & print of order of service, music the flower arrangements were beautiful & reccomended celebrant Susan Blackshaw delivered a truly bespoke relevant & sensitive service The team Robby, Steph & Nuala are always ready to help solve any hiccups, give a hug, mug & or a tissue. Just let them lead you and point you in the right direction you will not be disappointed. Many thanks Paul Joan's husband & on behalf of all the McFarland family, friends & inlaws.Response from the ownerDear Paul, thank you for your kind words. To receive such exemplary feedback means a lot to us all at Herbert Murray Funeral Directors. It has been an absolute honour to support you and your lovely family through such a sad time. If you need anything at all you know that our door is always open. Best Wishes to you all, Robbie and Steph. Julie E. ★★★★★ When my stepfather passed away suddenly and unexpectedly my mum chose Herbert Murray as they are in her local village. We are so happy she did. We cannot praise Robbie and Steph highly enough. From our first meeting with Steph up until the funeral nearly a month later they were constantly in touch with mum, calling her nearly every other day to make sure she was ok and telling her to pop in and have a coffee with them. The only time I saw my mum break down was when they arrived with Brian at her house, but Robbie was amazing and talked to her with such compassion and reasurred her about everything that would happen. Thank you all at Herbert Murray for making a difficult time more bearable for my mum. Julie Evans xResponse from the ownerDearest Julie, we have both been extremely proud and honoured to support your beautiful mum at such a difficult time. It has been a true privilege to get to know you all as a family. Your stepfather would have burst with pride knowing how you have all looked after each other. The kettle is always on at Herbert Murray for you all, if ever you feel you need a chat. Love Robbie and Steph x Jackie L. ★★★★★ I would want Steph and Robbie to arrange my funeral.... it’s in my will 🌹All my family and my love, can’t thank these two ladies and their team enough.If you want love, care, attention, time, dignity and empathy, not just for the grieving family but , for your beloved passed one..... look no further....They are truly the dream team in funerals ... care and consideration are their driving force.Don’t hesitate!!!!Response from the ownerDearest Jackie, it has truly been such an honour and a privilege for Steph and I to look after your wonderful dad, a true gentleman.You and your beautiful family should be so very proud of all that you have done to ensure that your dad's amazing life was celebrated by all who knew him with such kindness, warmth and true love.Thank you so very much for sharing such kind words, we are both so very proud to have been able to be in your lives at such a sad time. Robbie x Colin C. ★★★★★ From out first contact, Steph and Robbie made us feel welcome and at ease. Their kind and thoughtful attention to every detail at this difficult time has made the whole process of arranging the funeral for our dad Stan more bearable. I would have no hesitation in recommending Herbert Murray to anyone else looking for the best possible care for their loved ones. Thank you both.Response from the ownerThank you Colin for sharing such kind words. It has been a true honour for Robbie and I to care for your lovely dad, affectionately named Stan The Man. You have all painted such a wonderful picture of his character and we feel blessed to have taken care of him on his final journey. Thank you for choosing Herbert Murray to help you through this difficult time. karina P. ★★★★★ I cannot speak highly enough of these guys. They are competitively priced too. They really do care about the service they give. They are so community spirited too in Ashton-on-Mersey village. They made a very difficult time so comfortable.Karina PickeringResponse from the ownerThank you so much for taking the time to leave this lovely message Karina. We are very proud to hear that we have made a difficult time more comfortable for you and your lovely family. You are always welcome to call in for a brew and a chat when you are in the Village. Jean H. ★★★★★ You could not ask for a more caring company to cater for the needs of your loved one and yourself at such a sad time. Robbie and Steph will ensure that your wishes and those of the deceased are carried out with care and compassion.Response from the ownerThank you Jean for your kind words, they mean such a lot to us both. We both felt honoured to look after you and your loved ones during such a sad time. We look forward to seeing you and Honey in the Village, remember the kettle is always on. Steven W. ★★★★★ I could not recommend Robbie and the team enough. They were amazing for me, my family and friends in what was an extremely difficult time and I’m extremely grateful.Nothing was too much of a problem and they did anything we asked within their power and Robbie kept a great level of communication throughout. Also looking after our loved one in a nice environment, taking flowers which arrived days after the service as well as supporting us all throughout the day.I’m really glad we used Herbert Murray and I’d highly recommend them to anybody in the Trafford area.Response from the ownerDearest Steven, thank you so much for your kind words, they mean such a lot to us all. It was truly an honour to support you, your wonderful family and amazing friends through such a difficult time. You all deeply touched our hearts, the love felt between you all, for each other, was simply beautiful to watch. May that love for each other be a constant support, sent with love and strength to you all, Robbie.